Terms and Conditions
Introduction
Welcome to the bengalloomsindia.com website of "Bengal Looms(India)". In using the service of "Bengal Looms India", you are deemed to have accepted the terms and conditions listed below. All products/services and information displayed on bengalloomsindia.com constitute an "invitation to offer".Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below.
bengalloomsindia.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of bengalloomsindia.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Eligibility for Membership
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.
bengalloomsindia.com reserves the right to terminate your membership and refuse to provide you with access to the Site if
bengalloomsindia.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by
bengalloomsindia.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail not-withstanding any variance with any other terms of any order submitted. By using the services of
bengalloomsindia.com you agree to be bound by the Terms and Conditions.
Account and Registration Obligations
"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password.
bengalloomsindia shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If
bengalloomsindia has reason to believe that there is likely to be a breach of security or misuse of the
bengalloomsindia Site, we may require you to change your password or we may suspend your account without any liability to
bengalloomsindia . You also agree to : Provide true, accurate, current and complete information about yourself in
bengalloomsindia 's registration form (such information being the "Registration Data") Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if
bengalloomsindia has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement,
bengalloomsindia has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
Authenticity / Geo Location Of Product Origin Information
While bengalloomsindia.com strives to provide accurate product name and weaving style information we cannot provide precise authenticity / geo location / physical location of the origin of any product since a product can come through multiple layers of weavers, suppliers, 3rd party vendors before finally being sold on our website.
bengalloomsindia.com does not provide any GI tag / labels / written certificate of authenticity for any of its products sold on the website. In situations where the product does come with a GI tag or any form of authenticity document it would be explicitly mentioned in the product details of the product listing page.
The above is especially applicable and not just restricted to products such as "Kanjivarams", "Pochampally", "Ikkat", "Khadi" etc because these are weaving styles and not necessarily always have to originate from a specific geo physical location.
bengalloomsindia.com strives to provide as much details of a product as available at time of procurement such as fabric, color, weaving style (Banarasi / Kanjivaram / Pochampally, Khadi etc) and weaving mechanism (Handloom vs Powerloom etc).
A "buyer" on bengallomsindia.com needs to explicitly request for more information using the contact form on our website if she / he has any questions / concerns regarding the details of a product at the time of purchase. All concerns should be clarified before making the actual purchase.
Pricing Information
While
bengalloomsindia.com strives to provide accurate product and pricing information, pricing or typographical errors may occur,
bengalloomsindia cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information,
bengalloomsindia.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced,
bengalloomsindia.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and
bengalloomsindia.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that
bengalloomsindia.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to
bengalloomsindia.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.
Cancellation by bengalloomsindia.com
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
bengalloomsindia.com reserves the right to refuse fulfilling / cancel repeat COD orders from customers who have previously refused to take delivery of COD orders placed by them on our website. Such customers can going forward only purchase using "pre-paid" option i.e. card, net banking, etc.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on
bengalloomsindia.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment to
bengalloomsindia.com .
Your credit card information never reaches
bengalloomsindia.com , we just get pass, hold or fail message from our payment gateways. The said information will not be utilised and shared by our payment gateways or
bengalloomsindia.com with any of the third parties unless required for fraud verification or by law, regulation or court order.
bengalloomsindia.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Fraudulent / Declined Transactions
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Return Policy Information
bengalloomsindia.com has listed out the Return Policy elaborately in the https://bengalloomsindia.com/pages/customer-care#ReturnPolicy section of the website.
A "buyer" is assumed to have gone through the return policy and accepted the conditions stated on the Return Policy as terms of the purchase.
Refund & Cancellation Policy
Cancellation - Customer can request for cancellation of order on bengalloomsindia.com via email or whatsapp or phone upto 24 hrs of placing order provided the order has not been shipped out and tracking sent to customer.
No cancellation request will be accepted after order has been shipped. At that point normal Return Policy norms will be applied.
If cancellation request is accepted, full refund will be issued within 48 hrs. The refund amount will be credited to customer bank account / to the original mode of payment in 7-10 business days (time taken by payment gateway and bank processing time involved).
Refund -
For "cancelled order" refund prior to ship out full refund would be issued within 48 hrs and the refund amount will be credited to customer bank account / original mode of payment account in 7-10 business days (time taken by payment gateway and bank processing time involved).
For "return order" refunds, the final amount to be refunded will be determined as per the Return Policy https://bengalloomsindia.com/pages/customer-care#ReturnPolicy section of the website.
Customer has to reach out to bengalloomsindia.com within 48 hrs of order shipment receive for any returns. No returns / refunds requests will be accepted beyond 7 days of order shipment receive.
Final refund amount (as determined post deductions etc defined in Return Policy) will be issued within 48 hrs. The refund amount will be credited to customer bank account / to the original mode of payment in 7-10 business days (time taken by payment gateway and bank processing time involved).